Privacy Policy.
Introduction
First Xchange (“First Xchange”, “we”, “our” or “us”) is committed to protecting your privacy and maintaining high standards of data protection and transparency. This policy explains how we collect, use, store and safeguard personal information when you use our services, visit our website or interact with any First Xchange product.
We align our practices with the General Data Protection Regulation (GDPR) and the privacy laws applicable in the jurisdictions where we operate. By using our website or services you agree to this policy.
1. Information we collect
We collect only the information necessary to deliver our services securely and to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Personal identification data
- Full name, date of birth and nationality
- Residential and mailing addresses
- Identification documents (passport, driver’s licence, national ID)
- Proof of address (utility bill, bank statement)
Financial and transaction data
- Payment information (bank account or card data, where applicable)
- Deposit and withdrawal records
- Wallet addresses and blockchain transaction details
- Trade and order history
Technical data
- IP address, device identifiers, browser type and operating system
- Log data for platform security and fraud prevention
- Cookies and session analytics
Communication data
- Email correspondence, live-chat transcripts and recorded support interactions
- Feedback, surveys and service requests
2. How we use your information
- Service delivery — to verify identity, open accounts, process transactions and provide support
- Regulatory compliance — to fulfil legal obligations under AML/CTF regulation
- Security and fraud prevention — to protect against unauthorised activity, money laundering or fraud
- Platform improvement — to analyse usage and improve performance, usability and features
- Communication — to send account updates, security alerts and service notices
3. Legal basis for processing
- Consent — where you provide information voluntarily (registration, newsletter)
- Legal obligation — compliance with financial and AML regulation
- Contractual necessity — to fulfil our service agreement with you
- Legitimate interests — platform security, risk management and fraud prevention
4. Data retention
We retain data for the period required by applicable regulation — typically five (5) years after account closure or final transaction, unless longer retention is mandated by law. Data is securely deleted, anonymised or archived once retention obligations expire.
5. Data protection and security
- Encryption: AES-256 at rest and TLS 1.3 in transit
- Access control: multi-tier authentication for internal systems
- Physical security: secure data centres with restricted access
- Continuous monitoring: 24/7 threat detection and intrusion prevention
No method of transmission over the internet is completely secure, but we employ all reasonable measures to minimise risk.
6. Data sharing and third parties
We never sell or rent your information. We may share limited data only with regulatory authorities and law enforcement when legally required; service providers performing critical operations (payment processors, KYC vendors); and auditors or legal advisers bound by confidentiality. All partners are vetted and contractually bound to protect your information.
7. International transfers
Your information may be processed in countries outside your own where First Xchange or its service providers operate. We ensure such transfers meet equivalent protections as required under applicable law.
8. Your rights
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Withdraw consent where applicable
- Request deletion of data, subject to regulatory retention rules
- Lodge a complaint with your data protection authority
Requests can be submitted to support@firstxchange.com.
9. Cookies and analytics
We use cookies to improve functionality, analyse performance and ensure security. You may disable cookies in your browser, but some features may not function correctly.
10. Updates to this policy
We may update this policy periodically. The revised version will be posted on our website with an updated effective date.
Contact
First Xchange
support@firstxchange.com